Privacy Policy

Last Updated: April 14, 2026

At InCloudVoice, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how InCloudVoice (referred to as “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you use our website and telecommunications services.

1. Acceptance of Terms

By accessing the InCloudVoice website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please refrain from using our services. We reserve the right to modify this policy at any time, and your continued use of our services constitutes acceptance of those changes.

2. Information We Collect

To provide our high-quality VoIP services, InCloudVoice collects several types of information:

Registration Information: Full name, email address, physical address, and phone number provided during account creation.
Payment Data: Billing details and transaction history. We use secure, industry-standard protocols to process and store payment information.
Service Usage Data: Call Detail Records (CDRs) including destination numbers, call duration, timestamps, and IP addresses used to connect to our servers.
KYC (Know Your Customer) Documents: To comply with international regulations and prevent fraud, we may require government-issued identification or business documentation.
Technical Data: Browser type, operating system, and cookie-based information to improve website performance and user experience.

3. How We Use Your Information

InCloudVoice uses the data collected for the following purposes:

To provide, maintain, and improve our telecommunications services.
To process transactions and manage your account billing.
To provide customer support and respond to inquiries.
To ensure network security and prevent fraudulent activities or “robocalling” abuse.
To comply with legal obligations, such as law enforcement requests or regulatory filings.

4. Data Disclosure and Third Parties

InCloudVoice does not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose information only under the following circumstances:

Service Providers: We may share data with trusted partners who assist us in operating our network or conducting our business, provided they maintain strict confidentiality.
Legal Requirements: We may disclose information if required by law, subpoena, or court order, or to cooperate with government authorities in an investigation.
Debt Collection: In the event of non-payment, information may be shared with third-party agencies to recover outstanding balances.

5. Cookies and Tracking

The InCloudVoice website utilizes cookies to quantify visits, track session data for the customer portal, and personalize your experience. You may disable cookies in your browser settings, though some features of our portal may not function correctly as a result.

6. Security Measures

We implement a variety of security measures to maintain the safety of your personal information. This includes the use of HTTPS (SSL/TLS) for account management and optional SIP encryption (TLS/SRTP) for your voice traffic. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

7. Your Rights and Choices

You have the right to:

Access and update your personal information via the InCloudVoice customer portal.
Request the deletion of your account (subject to regulatory data retention requirements).
Opt-out of non-essential marketing communications.

8. Contact Us

If you have any questions regarding this Privacy Policy or the protection of your data at InCloudVoice, please contact our privacy team at:

InCloudVoice

Email: privacy@incloudvoice.com

Website: https://incloudvoice.com