Time Conditions

Set up your own business hours and associated call routing features to match your evolving business needs.

Enhance productivity and customer satisfaction by automating call management effortlessly.

What is a Time Condition?

A Time Condition is a precise set of user-defined rules within your Incloudvoice account. It empowers you to manage and automatically route your incoming calls based strictly on specific business needs and timelines.

For example, this feature is primarily used to:

Define working hours: Ensure calls are routed to live agents only during your open business hours.
Manage outside hours: Automatically direct calls to voicemail, an alternative office, or a third-party answering service when your business is closed.

Within the Incloudvoice self-serve portal, you have the flexibility to set up one or multiple Time Conditions for each of your virtual phone numbers, giving you granular control over every aspect of your inbound communications.

How Does it Work?

The functionality of Time Conditions is designed to be seamless. The routing decisions are made automatically the moment a call is received, depending on the current time and date.

Once enabled in your Incloudvoice account:

Incoming Call Received: The system checks the time and date of the call against your active Time Conditions.
Rule Match: The feature allows you to define exactly how your incoming calls should be routed by asking a simple question: “Is the current time within my defined rules?”
Automatic Routing: The call is then routed to the correct destination based on the outcome of that question.

You can set distinct routing destinations depending on whether the call comes in during:

Business Hours
Holidays
Outside of Business Hours

This ensures that no customer call goes unanswered, and your team is only tasked with calls when they are available.

Highly Flexible

Incloudvoice offers a highly flexible solution for managing your business communications. Our time condition feature allows you to create specific schedules to accommodate holidays, vacations, or any other important events, ensuring your calls are routed correctly at all times.

Get Started Today

Control Your Call Flow

With Incloudvoice, you can customize your call flow to perfectly align with your unique business requirements. Our platform allows you to create sophisticated routing strategies based on a variety of factors, including the day of the week, time of day, and even specific dates.

Here are just a few examples of how you can control your call flow with Incloudvoice:

Enhance Customer Experience

Incloudvoice helps you to never leave your customers hanging. Deliver an enhanced customer experience by taking advantage of our advanced call routing features. Simply set your own rules and automatically direct all incoming calls outside of your business hours to a professional voicemail or a corporate audio prompt to keep them informed and engaged. Get started now to elevate your customer service.

Get Started Today

Ready to Get Started?

Get in Touch

Creat an Account

Discover Our 70+ Features

We offer a vast range of standard telephony features found in traditonal phone system such as call waiting, voicemail and caller ID, as well as enhanced communication features such as time condition, digital receptionist and calling queue that can help your business grow and manage your calls more effectively .

Explore All of Our Features